Fed-Ex: If you're placing an order using Fed-Ex Ground before 2/8 - your order should arrive before Sunday 2/14.
If your order was placed via USPS, here is our latest guidance from USPS regarding shipping times:
Currently USPS does not guarantee more than an "Accepted" scan and a "Delivered" scan when we drop off our packages.
Right now with the pandemic, they said to expect Priority Mail to take 4-10 Days (this is typically only 2-3 days pre-covid), and for First Class Mail to take between 5-20 days. International Mail could take between 20-40 days.
Some packages may arrive sooner than their listed times above, but there are always outlier cases.
Please give your order ample time to arrive, the earlier you can order your print - the better! Thank you for your patience!
About Our Prints
Yes! We use observatory data from multiple sources to pinpoint exactly how the stars were, from any location/date. We do hope that you enjoy the experience of mapping your night!
You can compare the map you create on our website with any open source software before you order, such as: Stellarium.org
At the moment we only offer one size: 18 Inches by 24 Inches (18x24").
Our prints are printed on superfine, archival quality prints.
Produced from 100% virgin pulp
Acid-free, archival, FSC-certified
Superb formation, lush tactility
80# cover weighting
Certified by the Rainforest Alliance Program for FSC® Standards RA-COC-000668
100% of the electricity used to manufacture our superfine paper is matched with Green-e certified wind energy
Click the button Design at the top of this page and follow the steps:
Select your special location and date
Add personalized text - a story, lyric, or quote works well
Double check your style, constellations, and grid settings
Proceed to checkout
Make a payment
Your order will arrive shortly!
Frame or hang your starmap with our simple hanger-frames & enjoy the view.
You are allowed 24 hours to edit your print after ordering through our automated email system. Check your order confirmation email and click "Edit" to make changes. By default, after 24 hours, prints will be sent to our facility for printing and fulfillment. Unfortunately, any edits after 24 hours will not be available.
Please contact us at email@example.com immediately. If your order has not been shipped, we may be able to change the address!
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
If you are not satisfied with your order, please send us an email at firstname.lastname@example.org with your order number and we'll make it right!
This unfortunately happens with shipping at times, and we apologize for any inconvenience. In the event your poster is damaged, please contact us at email@example.com, with a photo of your damaged print. We will review, and send you a replacement, free of charge if we conclude that the damage was a shipping-related problem!
Within the continental United States: after the proof has been approved - our shipping time is between 3-5 business days using USPS First Class Mail or USPS Priority (framed orders).
You betcha! We offer Free Shipping to the United States.
Currently, we ship to the following countries: United States, Canada, Ireland & UK, France, Belgium, Germany, Netherlands, Switzerland, Norway, Denmark, Sweden, and Finland. Eventually we want to add more locations! Please feel free to drop us a line on our contact form and let us know where you hail from and if you'd like our prints available where you live.
Currently, we ship to the following countries: United States, Canada, Ireland & UK, France, Belgium, Germany, Netherlands, Switzerland, Norway, Denmark, Sweden, and Finland. We apologize for this inconvenience at this time, but look forward to slowly adding more regions as we expand up our operations and logistics.
Our shipping partners give us the information to update the tracking code on your order.
At times, tracking may take a little bit of extra time to update. It can take up to two business days for the tracking code to update.
1. My print has been marked as delivered but isn't here yet:
Most of the time the carrier has marked it as delivered, but has been left in the truck/van for deliverty. Allow for another one/two business days for it to be physically delivered to you.
Other times - the carrier may have left the package with a neighbor or in an obscure part of your property. Be sure to check around before assuming it has been lost.
The vast majority of time: the print will either be delivered within one or two business days, or it is on or around the property.
2. My tracking hasn't updated or reads "In Pre-Shipment".
This happens at times due to the human-element of scanning shipping labels and tracking codes. We typically deliver our prints to our postal facility every Monday, Wednesday, and Friday - so if the tracking has not updated, it is not because we haven't fulfilled your order, it is most likely due to a scan of the label not taking place.
Most of the time, the tracking label will update as it moves through checkpoints along its route. Rest assured it should be on it's way. If you are experiencing a delay of longer than 5 business days on your tracking, please contact us at firstname.lastname@example.org and we will investigate for you.
We are still operating through the pandemic. Rest assured, our products are produced in our US facility with social distancing enforced, staff has been reduced to ensure the best health and safety practices. We are following CDC and WHO guidelines for COVID-19 safety which also include: regular cleaning of communal areas and equipment, increased training on safety practices, awareness of staff and visitors who may have traveled from higher-risk areas, and more.
Orders should still go out as expected & on time.